Customer Experience
7 Hours Specialty CE Credit
Customer Experience
We want our customers to have an elevated level of service that exceeds their expectations and presents them with an unforgettable experience that is a tangible, palatable difference from any experience they have had with another agent throughout their real estate journey.
Objectives:
- Build a five-step system to guarantee a WOW experience every time.
- Develop a powerful value proposition that delivers on what customers want and need most.
- Obtain more appointments and more listings with repeat customers and referrals through rave reviews and testimonials.
Audience:
- Any agent who wants to improve their customer experience skillset and incorporate systems into their business that lead to lasting professional relationships and increased repeats and referrals.
Your Instructor
At Your REQUEST Real Estate Instruction LLC was established in May 2012. Its primary purpose is to centralize "requested" real estate classes on a single platform, catering to all educational requirements, desires and needs in the real estate domain. The curriculum is diverse, drawing from sources such as Dearborn, Keller Williams Realty, and custom courses designed by both local and national instructors. Our team boasts of Florida real estate instructors, national trainers, and individuals recognized as experts in their specific course topics.
Kristine Hansen: Originally from Green Bay, WI, Kristine has been a Florida resident since 1992. Before venturing into real estate, she worked for 12 years as a glass and glazing specialty contractor in the construction industry. She obtained her Real Estate License in 2005 and is currently a Licensed Broker, Permitted Real Estate Instructor, and holds a Community Association Manager License. Active in the real estate community, Kristine is a member of the Naples Area Board of Realtors, Florida Realtors, and the Real Estate Educators Association.